Support Policy Page
Our support team is available during the following hours (UK Time):
Monday to Friday: 10:00 AM to 5:00 PM
Saturday&Sunday: Closed
Response Times:
We strive to respond to all support inquiries promptly. Our general response times are as follows:
Email: Within 1 business day
Phone: Immediately or within 2 hour during business hours
Issue Escalation:
If your support issue requires further attention, our team will escalate it to the appropriate department for a swift resolution. We will keep you informed about the progress of your case.
Customer Responsibilities:
To help us provide efficient support, we request customers to:
Provide accurate and detailed information about the issue or inquiry.
Cooperate with our support team and follow any troubleshooting steps provided.
Keep their proof of purchase or order information accessible for verification.
Refunds and Returns:
If you encounter any issues with the received crockery products, please contact our support team immediately. We will assess the situation and, if necessary, provide options for returns or refunds as per our Refund and Return Policy. For more details, please refer to our Return Policy.
Privacy and Data Protection:
We prioritise the privacy and security of our customers' information. Our data handling practices are in compliance with relevant data protection laws. For more details, please refer to our Privacy Policy.
Changes to the Support Policy:
We reserve the right to update or modify this Support Policy at any time. Changes will be effective immediately upon posting the revised policy on our website. Please review this policy periodically for any updates.
If you need any assistance or have questions related to our support services, don't hesitate to contact our friendly customer support team. We appreciate your business and are committed to providing you with the best possible support experience.
Thank you for choosing MGH 4U.
Sincerely,
MGH Support Team
Unit 119F Business Design Centre, 52 Upper Street, London, N1 0QH
As part of our expansion plans into Europe, we are particularly focused on the UK market, with our base situated in North London. MGH goal is to serve both businesses and end customers, ensuring that our product range meets the diverse needs and preferences of each segment.
